Support and Troubleshooting
Quick Start
- Install a GPU in the host computer, install device drivers and verify operation.
- Once drivers are working, move the GPU to GPU-Xpander, install the host interface controller (HIC) in the host computer and connect GPU-Xpander to the HIC using the cable provided.
- Boot the host computer. If it is plug-n-play, the host will detect and run the GPUs.
Power on/off GPU-Xpander normally.
- With GPU-Xpander connected to the host computer and running, shut down the host normally.
- With GPU-Xpander connected to the host computer and with power connected, switch on the connected host; both will boot up.
Run a PC or Mac Pro with GPU-Xpander powered off.
- To run the host PC or Mac Pro without GPU-Xpander connected, power down the host, remove power from GPU-Xpander and boot the host.
- When you are ready to run GPU-Xpander again, power down the host, connect power to GPU-Xpander and boot the host.
Quickly test that GPU-Xpander works with your computer motherboard as follows:
- Do not install graphics or other controllers until instructed to do so within this procedure.
- Switch off AC power from the host computer but leave the power cord connected.
- Install the Cubix host adapter in a PCIe x16 slot within the host computer. If you are installing the host adapter in an Apple® Mac Pro, install it in a x16 slot.
- Using a Philips #2 screwdriver, remove the 4 screws holding the GPU-Xpander top cover in place.
- Connect the external PCIe cable to the host computer port. Warning: Disconnect power to GPU-Xpander before connecting or disconnecting the host adapter.
- Plug AC power into GPU-Xpander.
- On GPU-Xpander, switch on the AC power switch next to the AC receptacle.
- Power up the host computer. The GPU-Xpander also powers on.
- Check BIOS configuration for spread spectrum settings for CPU and PCIe. Most vendors set spread spectrum to [Auto]. Change the CPU and PCIe spread settings to [Disable], save the settings and exit BIOS configuration, which restarts the host computer.
- Confirm that exterior Link LED and the interior Cable LED (P0) are lit green. The enclosure fan should also be spinning. If not, check the following:
- Host computer BIOS settings for CPU and PCIe spread spectrum are set to [Disable]. If not, disable, save settings and exit BIOS, which restarts the computer.
- Confirm that the Cubix adapter is firmly seated in a PCIe slot within the host computer.
- Confirm that both cable connectors are firmly seated to the adapter connectors.
- GPU-Xpander is functioning properly once the Cable Link LED (P0) is either flashing or steady green. Proceed to the next step to install adapters.
- Switch off AC power to the host computer and the GPU-Xpander. Leave the power cords and the external PCIe cable to the host computer port connected. Warning: Before installing or removing cards from the GPU-Xpander, disconnect AC power and wait for the 5V Standby LED to power off.
Loosen the captured screws holding down the end brackets. - Install the graphics or other controller(s) in the GPU-Xpander PCIe slot(s) connect PCIe auxiliary (aux) power cables (see the image at the right). Each GPU-Xpander provides two sets of aux power connectors, including two 6-pin connectors and one 2-pin connector. Your GPU may require a combination, such as two 6-pin receptacles, one 6-pin and one 2-pin or all connectors.
- Replace the hold-down bracket and tighten the retaining screws.
- Connect GPU video port(s), if present, to monitors. This step is especially important for Linux, because X Windows (X) will crash if you have not connected video ports to monitors. If you cannot connect monitors to installed GPU video ports, you can edit the Device section of /etc/X11/xorg.conf to define which GPU X should use as the primary display device. For example:
Section "Device"
Identifier "Device0"
Driver "nvidia"
VendorName "NVIDIA Corporation"
BoardName "GeForce GTX 480"
BusID "PCI:8:0:0"
EndSection
To determine the BusID for the GPU you wish to use as the primary display, run the scanpci tool discussed in Step 18. - Power up the computer and the GPU-Xpander to confirm that the appropriate slot link LEDs (P4 and/or P8 in the image above) are lit green, which confirms that you have installed the controller(s) correctly in each slot.
- Confirm that your operating system (OS) has detected the new controller(s). For instance, in a PC running Microsoft® Windows®, check Windows Device Manager. Within Windows, you can also run GPU-Z, a utility available for free download here. In a Mac Pro, run the System Profiler and look for GPUs under Graphics/Displays. To open System Profiler, choose Apple Menu > About This Mac and then dlick More Info. In a PC running Linux, run the following:
root# > XFree86 –scanpci
Read more about scanpci here. - If all the Cable Link and slot LEDs are lit green but your OS does not detect the GPUs, shut down the OS gracefully, power down GPU-Xpander and remove / replace the GPUs. Make sure that you seat each GPU firmly in its slot and that you connect all auxiliary power connectors properly. Switch on GPU-Xpander and boot up the host computer.
- Install the appropriate graphics or other controller driver(s) using the vendor’s procedure. Apple Mac OS X 10.5.x (Leopard) and 10.6.x (Snow Leopard) do not support natively all NVIDIA® GPU products (e.g., GeForce® GTX 480 / 580 Fermi). If you want to use such GPUs with a Mac Pro, download, install and run a supported Linux derivative or Boot Camp 3.x, which is free for download (here). With Boot Camp installed, you can install and run Windows 7 on your Mac Pro and use NVIDIA Windows drivers.
- Confirm that the GPU-Xpander Fatal Error LED is not lit amber. If it is, reboot the host computer.
- Switch off AC power to the host computer and the GPU-Xpander 40. Leave the power cords and the external PCIe cable to the host computer port connected.
- Replace the GPU-Xpander top cover as shown in the image at the right and replace the screws holding it in place. Use all of the screws in the bag packed with the GPU-Xpander. Warning: Replace the cover as soon as possible to allow for proper cooling of controllers installed in the unit and secure the cover in place with all of the screws provided. Do not run GPU-Xpander without the cover for more than a few minutes.
- Power up the computer and the GPU-Xpander.

The Cable LED (P0) and the slot LEDs (P1, P5, P7 or P9) inside GPU-Xpander light correctly but the operating system (OS) does not detect the installed GPUs.
- Power down the OS, the host computer and GPU-Xpander 80.
- Remove and replace the GPUs, making sure to seat the GPUs firmly within each PCIe slot and to seat firmly all of the auxiliary power cables into place.
- Power up GPU-Xpander and then power up the host computer. When the OS boots, it should detect the GPUs now.
The Cable LED (P0) inside GPU-Xpander flashes green when connected with some computers and shines steady green with others.
- The Cable Link LED (P0) inside GPU-Xpander shines green, indicating 5.0Gbps transfer, when connected with the host adapter plugged into a PCI Express Gen 2 slot.
- The Cable Link LED (P0) inside GPU-Xpander flashes green, indicating 2.5Gbps transfer, when connected with the host adapter plugged into a PCI Express Gen 1 slot.
- LED blinking 0.5 seconds on, 0.5 seconds off indicates the link is 5.0Gbps with reduced lanes up
- LED blinking 1.5 seconds on, 0.5 seconds off indicates the link is 2.5Gbps with all lanes up
- LED blinking 0.5 seconds on, 1.5 seconds off indicates the link is 2.5Gbps with reduced lanes up
The Slot 1, 2, 3 or 4 LEDs (P1, P5, P7 or P9) inside GPU-Xpander flash green when the Cable Link LED (P0) shines steady green.
- You have installed a PCIe x8 card in the slot(s) with the flashing LED.
- If your card is a PCIe x16, download the latest driver from the vendor's site.
- Install the driver.
- Put a load on the PCIe x16 card.
- The slot LED shines steady green, which indicates the link to the slot LED is 5.0Gbps per lane.
GPU-Xpander is connected to both power and a host computer. Both are powered up, but GPU-Xpander displays no external link LED and the fan is not spinning:
- Check the internal 10-pin cable connecting the Master Interface Board to the front panel.
- Make sure pin 1 of the 10-pin cable is connected as shown in the image at the right.
Warnings appear in Windows Device Manager.
- You installed appropriate Intel chipset utility and other drivers for the host computer.
- You installed current drivers for third-party graphics controllers or other adapters as appropriate.
- Check your motherboard vendor's Website for Frequently Asked Questions (FAQs) to see if others have posted questions similar to yours and to see if the vendor has posted downloads for applicable updates.
What slot options do I have for running BlackMagic Design® DaVinci Resolve™ on the Apple® Mac Pro™ with GPU-Xpander?
- In Apple Mac Pro, when using ATI® Radeon™ HD 5770 or NVIDIA® GeForce™ GT 120 in slot 1, install the Cubix host adapter in slot 2.
- Use slots 3 & 4 for eSATA, fibre channel, DeckLink™ and similar cards.
- In Cubix GPU-Xpander, use one of the following combinations: [a] two GTX 285s or Quadro™ 4800s and one Red® Rocket™, [b] two Quadro 4000s and two Red Rockets (for stereo) or [c] three Quadro 4000s and one Red Rocket.
My Apple Mac Pro System Profiler displays no GPUs under PCI Cards.
- Apple Mac Pro System Profiler shows GPUs with display capabilities under Graphics/Displays as shown in the image below.
- The System Profiler utility does not list display-capable GPUs under PCI Cards; look under Graphics/Displays to see that the Mac Pro has loaded the drivers.
- Even though GPUs do not appear under PCI Cards, applications such as BlackMagic Design DaVinci Resolve can access and use the GPUs.

Before You Contact Cubix
Find the unique serial number (s/n) located on the GPU-Xpander outside cover. Have this s/n ready when you contact Cubix Customer Service.
Fill out and submit the Contact Cubix form.
Email customerservice@cubix.com
Hours 8 a.m. to 5 p.m. Pacific, Monday through Friday
Closed weekends and holidays
USA or Canada Telephone 800.829.0554
International Telephone 775.888.1000